Refund and Returns Policy - Hammyklassiq Hair Empire

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Overview

At Hammyklassiq Hair Empire Limited, customer satisfaction is important to us. We want you to shop and book with confidence, knowing that we are committed to providing quality products and professional services.

If you are not completely satisfied with your purchase, we're here to help.

Our refund and returns policy lasts 30 days from the date your order is delivered. If 30 days have passed since your purchase, we may be unable to offer a return, refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please read the information below to understand how returns, refunds and exchanges work.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow up to 5 working days for the refund to appear in your account. Refunds to debit cards are typically received within 2-3 working days, while refunds to credit cards may take up to 5 working days, depending on your bank or card provider.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale and discounted items are generally non-refundable unless they arrive faulty or damaged.

Exchanges

We only replace products that arrive damaged, faulty or incorrect. If you need to exchange it for the same item or you believe you've received the wrong item, please send us an email at {email address} within 48 hours of your delivery with your order number and photos where applicable and send your item to: {physical address}.

Hair & Beauty Service

Due to the nature of hair and beauty services, completed services are generally non-refundable.

If you have any concerns with your appointment, please contact us with 48 hours. We will always aim to review the situation fairly and , where appropriate, offer a suitable solution.

Shipping returns

To return your product, you should mail your product to: {physical address}.

Eligible products may be returned within 30 days of delivery.

Returned items must be unused, be unopened where applicable. be returned in original condition and include proof of purchase.

For hygiene reasons, we cannot accept returns on opened hair products, used beauty items, personal care products, custom-made wigs, personalized items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please package returned items carefully to avoid damage during transit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions about your order, return or refund, I'd be happy to help.